APPLIES TO:
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Checked for relevance on 22-MAR-2014
Error is shown when trying to access a submenu item under the Help menu > Diagnostics.
Navigation:
Help > Diagnostics > Custom Code > Personalize
or
Help > Diagnostics > Examine
The Issue can occur from any form or from any responsibility.
SYMPTOMS
The following Error message is displayed when trying to access any sub-menu under the Help menu > Diagnostics:
CHANGES
Upgraded to 12.1.3
- or -
Applied Patch 9734709
CAUSE
This is expected functionality.
Access to the above Diagnostics sub-menu items can be controlled by the profile Utilities:Diagnostics or by security functions using Role-Based Access Control (RBAC). Whether or not a sub-menu item is available is checked on an "as-needed" basis by the system when the user selects the submenu item. If the menu item
is not available to the user, the message "Function not available to this responsibility.
Change responsibilities or contact your System Administrator."
The changes are documented starting at [ page 523 ] and will explain what permission sets can be granted to make the Diagnostics menu available.
SOLUTION
1. Change the profile "Utilities : Diagnostics" to Yes at the appropriate level (User / Responsibility).
2. Clear the cache.
3. Bounce the Apache.
4. Login and Retest the issue.
Alternatively, a permission set containing a permission for that item to a role can be granted, followed by assigning the role to the specific user.
Please refer to the System Administrator's Guide - Configuration Release 12.1 for more information.
Please refer to the following for creation of a role as needed:
http://docs.oracle.com/cd/B53825_08/current/acrobat/121sasg.pdf
Oracle® E-Business Suite System Administrator's Guide - Security, Release 12.1 Part No. E12843-05
Chapter 2, Access Control with Oracle User Management
REFERENCES
PATCH:9734709