Terms & Conditions for HSBC Reward+
Reward+ In General
1. Who are these Terms and Conditions between?
1. These Terms and Conditions are between “you” and "us” and they mean:
You - Users of this App
We, Us - The Hongkong and Shanghai Banking Corporation Limited ("HSBC")
2. Under the Contracts (Rights of Third Parties) Ordinance, no one other than you and us will have any rights to enforce or enjoy the benefit of these terms and conditions.
2. What do these Terms and Conditions govern?
These Terms and Conditions govern our provision and your use of Reward+.
From time to time, we may change, suspend or withdraw the scope of the services, functions and features of Reward+.
Reward+ is part of HSBC Internet Banking service and is subject to the Terms and Conditions for HSBC Internet Banking. You can access these terms on "Settings" or Personal Internet Banking Logon page of Reward+.
3. What is Reward+?
Reward+ is a new credit card mobile app of HSBC, with the following four functions:
1) "Discover" - you can view credit card merchant and promotional offers and if you are a Cardholder, perform card merchant and promotional offer registration
2) "Favourites" - you can like and save your favourites credit card merchant and promotional offer
3) "Pay with RC" - if you are a Cardholder, you can use RewardCash ("RC") to pay your credit card bills or transactions
4) "Account" - if you are a Cardholder, you can view your banking and credit card transactions and RC earn and redemption records
4. For whose use is Reward+ intended?
Reward+ is for the use of our cardholders (Hong Kong Dollar primary and additional accounts) of the following card types issued by us in Hong Kong:
- HSBC Premier MasterCard®
- HSBC Visa Signature Card
- HSBC Advance Visa Platinum Card
- HSBC Visa Platinum Card
- HSBC Visa Gold Card and
- HSBC UnionPay Dual Currency Credit Card (Hong Kong Dollar sub-account only)
(“Cardholders”)
Primary Cardholders can use all the four functions of Reward+, provided that their credit card account(s) is valid and in good standing. Additional Cardholders can only use the "Discover" and "Favourites" functions.
5. Is there a service charge for using Reward+?
We do not charge for Reward+. However, your mobile network operator may charge you for downloading or accessing Reward+ and its functions and features and these charges may vary if you download or access Reward+ when abroad. You are responsible for these charges.
6. Who can use the “Pay with RC” and “Account” functions on Reward+?
Only if you are a Cardholder and have an HSBC Personal Internet Banking ("PIB") account. If you don't have a PIB account, you can register one at www.hsbc.com.hk. The “Pay with RC” function can only be performed on Reward+.
7. What is RewardCash?
RewardCash ("RC" and "RewardCash" are used interchangeably in Reward+) is the reward point that cardholders earn when they spend with their HSBC credit cards. It can be used for redemption of the various benefits, schemes or arrangements (including payment of your credit card bills and transactions when you use the "Pay with RC" function on Reward+) under our RewardCash Programme. How you can earn and use RC and how the RewardCash Programme operates are governed by the RewardCash Programme Terms and Conditions and these Terms and Conditions.
“Discover” function
8. If I have more than one card, and I want a card promotion offer to apply to all of my cards, do I need to make a separate registration for each card?
Once you have successfully registered one of your cards with the merchant or promotional offer on “Discover”, your other primary and/or additional Credit Cards issued by you that is/are eligible for the promotions will be automatically registered too.
9. Once I have registered my card with a card promotion offer on "Discover", does it mean my eligibility to participate in the offer is confirmed?
No. You have merely completed the registration process which cannot be treated as any confirmation of your eligibility to participate in the offer. Whether you or the transactions you performed on your card are eligible to participate in the offer is governed by the applicable card offer promotion Terms and Conditions.
10. Can I request a compensation from HSBC if I am unsatisfied with the products or services provided by the merchants offers?
We are not liable or responsible for the products and/or services provided by or information related to the merchants. For the most updated information regarding the merchant, please contact the merchant directly. You can always refer to the applicable Terms & Conditions that govern the relevant promotions for details. We or the merchant may change relevant details of the promotions at any time without prior notice.
11. After I have registered a promotion on "Discover", will my personal data be used for other purpose?
The personal data you entered on "Discover" will only be used for the registration of the card promotion offer that you chose. Your data will be saved in the "Registered" section of "Favourites" and you can view your registration records there. The data you entered will not be used for other purpose.
“Pay with RC” function
12. What is "Pay with RC"?
"Pay with RC" allows Cardholders to use RC to pay their credit card bills and transactions. This function is exclusive to Reward+. It forms part of the benefits and arrangement under our RewardCash Programme and is subject to the RewardCash Programme Terms and Conditions. You can access these Terms on "Settings" or Personal Internet Banking Logon page of Reward+.
You must check and ensure all information you submitted relating to your Pay with RC instruction is correct. We may have to delay acting or refuse to act on an instruction if we are aware or suspicious of a breach of security or other suspicious circumstances relating to your accounts or use of Reward+. We are not liable for any delay or refusal to act in these circumstances.
After each "Pay with RC" transaction, a reference ID will be shown in the confirmation page as acknowledgement.
13. If I am a primary Cardholder, whose RC am I allowed to view and use?
Cardholders are allowed to view and use all RC under their primary credit card account, which includes:
- Primary credit card under your name
- Primary Private Label Cards (“PLC”) under your name
- Additional cards issued under your primary credit card account
- Additional PLCs issued under your primary credit card account
14. If I do not have sufficient RC for full settlement of my statement balance or an individual transaction, can I still use "Pay with RC" to partially settle such balance or transaction?
Yes, you can use "Pay with RC" to partially settle your current statement balance or an individual transaction. If you are a primary cardholder, all unused RC earned from all credit cards issued by you or primary credit card account will be pooled and shown on Reward+. All RC can be used for paying statement or transaction in full or partially. You can always adjust the RC amount you would like to use within your total unused RC and you have to maintain your credit card account in normal status so to use this function.
15. Can I use RC to offset all of my card transactions, including those that are not made in HKD?
No. You can only use RC to offset purchase transactions that are made in HKD or converted into HKD when posted. For HSBC UnionPay Dual Currency Credit Card Diamond and HSBC UnionPay Dual Currency Credit Card (Hong Kong Dollar sub-account only), only purchases made in HKD can be offset. HSBC has the ultimate right to decide whether a transaction is eligible for payment using "Pay with RC".
16. What are the earning rate and redemption rate of RewardCash ("RC")?
Current earning rate: Cardholders will earn 1 (RC) with every HK$250 of credit card spending, subject to the excluded spending types that do not earn RC, details of which are set out in the RewardCash Programme Terms and Conditions.
Current redemption rate: When you use RC to pay a statement or a transaction, the standard redemption rate is 1 RC = HK$1. We may offer special redemption rates from time to time, details of which will be posted on Reward+.
17. If I own more than one HSBC credit card, how will the RC on each card be applied when I use "Pay with RC"?
The default position is that RC that expires first will be used first to pay the statement or transaction that you have indicated to pay with RC. Cardholders may, however, manually adjust the amount of RC they wish to use to completely or partially pay a statement or transaction.
18. Where can I view my “Pay with RC” payment records?
After you have paid your statement or transaction on “Pay with RC”, the record will be displayed instantly in transaction history on the “Account” page of Reward+. You should check and verify the record as soon as possible and notify us of any irregularity. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement, and on HSBC Internet Banking (including HSBC Mobile Banking App and PIB, if you are a registered user) as part of your credit card account information. If the offset is posted after the statement date, it will be shown in your next month’s statement instead of this month’s statement.
19. Are my “Pay with RC” instructions always reflected on Reward+ in real time?
Your “Pay with RC” instructions will be processed during Mon - Sat 09:00 - 18:00 and Sun or Public Holiday 09:00 - 24:00. If your instructions are submitted within these periods, they will be reflected in the transaction history on the ‘Account’ page of Reward+ in real time. Any "Pay with RC" instructions submitted outside the mentioned periods will be processed at 09:00 on the next business day.
20. If I have set up a monthly standing autopay instruction (""SI"") to repay my card statement balance, what will happen to my SI if l have used my RC to pay off my statement balance in part or in full?
If you used your RC to pay off the pre-set SI amount before the SI cut-off date (during Mon - Sat 09:00 - 18:00 and Sun or Public Holiday 09:00 - 24:00), SI will not be processed for that month.
21. In what circumstances will I not be allowed to use "Pay with RC"?
Cardholders have to ensure that their credit card accounts are valid and in good standing. Otherwise, you will not be eligible to use any of the functions on Reward+ (including the "Pay with RC" function). We have the right to determine whether you are eligible to use any of the functions on Reward+ or based on our record. If there is any discrepancy between the records held by the Cardholders and us, our record will be conclusive and binding on the Cardholders.
22. Can I cancel a "Pay with RC" instruction after it is confirmed?
“Pay with RC” instructions, once confirmed, cannot be cancelled, amended or reversed.
23. What are the circumstances where my "Pay with RC" instructions may be unsuccessful and hence, not processed?
When you (the primary Cardholder) andyour additional cardholder use or redeem RC at the same time, your instruction to use RC to pay a statement or transaction may be unsuccessful. For example, if your additional Cardholder redeems the RC on their card under one of the RewardCash Programme benefit schemes (additional cardholder cannot use "Pay with RC" function), which has the effect of rendering your total RC balance insufficient to pay the transaction that you want to pay, your "Pay with RC" instruction will be unsuccessful.
Furthermore, upon your additional Cardholder using the RewardCash on his card, even if your total RC balance is still sufficient to offset the transaction that you want to offset with RC, your RewardCash allocation may no longer follow the usage of first-to-expired order since the RewardCash balance of the additional card has been changed. System will base on a revised RC balance expiry sequence to re-allocate the RC usage.
24. Can all kinds of transactions be paid by using “Pay with RC”?
No. Only retail transactions can be paid by using "Pay with RC". In particular, the following card transactions cannot be offset by using "Pay with RC":
a. Cash advance;
b. Fees and charges;
c. Withdrawals under a cash or spending instalment plan;
25. Will there be any charges if I incur a negative RC balance?
No, there is no charge for having a negative RC balance on your card. You just need to spend with your card to earn RC to bring it back to a positive balance.
“Account” function
26. How long are my RewardCash earning, redemption and expiry records shown in "RewardCash summary" ?
You can view your RewardCash earning and redemption records by using the "Account" function of Reward+. Records of the most recent 12 months since 1 Nov 2017 will be shown. For RC expiry records will show data for up to 3 years. The records are updated monthly, so there might be discrepancies between the RC amount on e-statement/paper statement and “Account” on Reward+
27. What is "Statement balance" and "Account balance" shown in “Account”?
"Statement balance" is the amount you need to pay before the statement due date in order to fully settle your current statement. In "Account", the statement balance shown in Account will remain fixed regardless of payments.
"Account balance" is the total amount you owe. It is different from statement balance as it takes into account (i) those transactions in your current statement, (ii) those to be billed in the next month's statement and any payments you have made by cash and/or "Pay with RC" before next month's statement due date.
28. What do the RC earning and redemption records in "RewardCash summary" tell you?
The earning and redemption records give an overview of where you earned and used your RewardCash starting from 1 Nov 2017 from all your primary cards and additional cards issued by you. Records of the most recent 12 months since 1 Nov 2017 will be shown.
About these Terms & Conditions
29. Are Terms and Conditions of prevailing HSBC RewardCash programme still apply?
Unless otherwise specified, the RewardCash Programme, Reward+, Reward + "Pay with RC" Promotion (if any) Terms and Conditions apply. For RewardCash Programme details, please visit https://www.hsbc.com.hk/personal/hsbc-rewards-programme.html. For Reward+, Reward + "Pay with RC" Promotion (if any) Terms and Conditions, you can refer to the details in the Setting.
30. Governing Terms
Our provision of Reward+, your use of it and the transactions conducted by you using it are governed by:
(i) these Terms and Conditions;
(ii) the RewardCash Programme Terms and Conditions;
(iii) the terms and conditions governing your Credit card Account maintained with us; and
(iv) the Terms and Conditions for HSBC Internet Banking.
31. Who makes the final decision when a dispute arises in relation to the provision and use of Reward+?
In case of a dispute, the decision of the Bank and/or the Designated Merchant will be final and conclusive.
32. Amendments to these Terms and Conditions
We have the right to vary these Terms and Conditions from time to time. We will give you prior notice in a manner we consider appropriate, including posting on Reward+ or sending push notification or message to your phone number or email address. You will be bound by a variation if you continue to use Reward+ after the variation takes effect.
33. Are there any regulations on these terms and conditions?
These terms and conditions are governed by and will be construed according to the laws of the Hong Kong Special Administrative Region. You submit to the non-exclusive jurisdiction of Hong Kong Courts.
Reward+ is intended for download and use by the public of Hong Kong. It is not intended for download, or use by, any person in any jurisdiction where such download or use would be contrary to any law or regulation of such jurisdiction or where we are not licensed or authorized to provide Reward+ and/or any of its services, functions or features.
34. Termination
The Bank may terminate these Terms and Conditions and the provision of Reward+ at any time with or without prior notice to you. Upon such termination, you should delete Reward+ from your device. You can terminate your use of Reward+ any time by deleting it from your device(s). All device-specific information saved cannot be retrieved after deletion.
35. Which version of the Terms and Conditions should I refer to?
In case of any inconsistency between the English and the Chinese versions of these terms and conditions, the English version shall apply and prevail.
36. How will we communicate with you
We may communicate with you by sending push notification or message to your phone number or email address under our record for verification and registration purposes and in connection with your use of the Services from time to time. We may also call you on your phone number if you require any customer service in relation to Reward+.
To borrow or not to borrow? Borrow only if you can repay!
Issued by The Hongkong and Shanghai Banking Corporation Limited