道歉信的写法
日常生活中难免会出现一些差错，如失约，损坏东西等。遇到这种情形，应及时写信致歉，以消除不必要的误解，维系正常的关系。致歉信除应及时写之外，还必须写得诚恳，歉意应发自内心，决不可敷衍塞责。再者，事情原委要解释清楚，措辞应当委婉贴切。下面举例示范：
Dear Mr. Morrison,
Much to my regret I was unable to keep my engagement to meet you at the park gate. I fear you are displeased at my failing to keep my promise, but I trust you will forgive me.
Let me explain. My mother suddenly fell sick early yesterday morning, and I had to send her to hospital.
I shall be obliged if you will kindly write and tell me when and where we may meet again. I hope to see you soon.
Yours sincerely，
Evenly McCormack
Dear Mr. Russell,
I am excessively sorry to say that I am just using the dictionary you mentioned in my teaching work. So I cannot lend you this copy. And I tried to buy you another copy of the dictionary from the bookshop but failed to get it. Therefore it is not my power to comply with your request.
Hoping that you may be successful in some other quarter and with feeling of deep regret at inability to render you a service.
Yours ever,
Duncan Leery
从这两篇道歉信中可以看出，写好道歉信的关键在于措辞要朴实委婉，语气要诚恳真挚，解释要详细明了。例如原文中“much to your regret”，“I’m excessively sorry”，“feelings of deep regret”都是致歉之词，这就恰如其分地表达了写信人的真诚歉意。
我们根据以上的范例可以看出，道歉信一般包含如下的信息：
1. 直接表达自己不能实现先前的愿望或约定
2. 表达歉意
3. 诚恳希望对方能接受道歉
4．表达自己的心情，并请求对方接受
5. 陈述道歉的原因
6. 表达自己当时的处境和情况
7. 总结自己道歉的原因
8. 提出建议希望下次再次实现愿望（8-10 视具体情况而定）
9. 约定下次见面的时间和地点
10. 再次表达下次见面的愿望